Caitlin came to the APA as a 2023 graduate from Towson University with a B.S. in Mass Communications & concentrations in Journalism, Public Relations & Advertising. During her time in college, she accumulated a blend of experience including previous journalist work for a local Baltimore newspaper and completed an internship for a mass media agency based out of Los Angeles.

“Caitlin is a tremendous asset for the APA. She’s sharp, innovative & has the flexibility needed in a growth environment where diversity of skillset is highly valued,” said Doug Quinn, APA Executive Director, “thank you for everything!”

The APA Consumer Protection Unit (CPU) continues the battle to protect consumers from insurer fraud. CPU thanks all APA members who have submitted fraud referrals to us. Each CPU team member is utilizing their over 30 years of law enforcement experience to work on your cases.

CPU was honored to present a class on insurer fraud during the APA Annual Conference in Nashville, Tennessee on October 17–18, 2024. Our prosecution strategy was shared with APA members. CPU carefully reviews referrals and conducts thorough investigations. Thereafter, if the facts support law enforcement opening a fraud investigation, CPU puts together a quality fraud referral package to submit to law enforcement.

Our goal is that when APA submits a fraud referral, law enforcement knows they should open a criminal investigation. This is a critical stage because, in states like Florida and others, there are thousands of fraud referrals submitted annually to law enforcement. Only a small fraction of the referrals submitted get investigated. Keep in mind that just because law enforcement opens a criminal investigation, it does not mean someone will be prosecuted. However, no one will be prosecuted if the criminal investigation is never opened.

CPU is proud to report that our criminal investigation strategy with law enforcement is working. Currently, major CPU fraud referrals submitted in Florida and Louisiana are being investigated by law enforcement. In addition, in California, CPU will be presenting on the topic of insurer fraud to the California Department of Insurance investigators working the wildfires in the Los Angeles area. APA’s presence and influence is being felt nationwide.

By working together with you, APA, CPU, law enforcement, and Departments of Insurance, we can make sure that homeowners who have suffered property damage are not revictimized and defrauded. While at times it seems the road to justice is far away, we believe that justice for defrauded homeowners is just around the corner.

Dominic Dugo

Following President Trump’s inauguration, Pam Bondi has been appointed as the United States Attorney General and Ashley Moody has filled the US Senate seat vacated by Marco Rubio.

Both Bondi and Moody have spoken positively on behalf of the American Policyholder Association and the pressing need to protect policyholders.

We are excited to work with them in these upcoming years –
Congratulations General Bondi and Senator Moody!

This has been a busy year so far & we’re expecting some exciting developments with hearings on insurance planned in Florida, Louisiana, and the US Senate. The APA is at the center of it all fielding regular requests to share information with the press, elected officials, and staffers.

Our appointment to the P&C Fraud Task Force for the Coalition Against Insurance Fraud (CAIF) has allowed us to help shape the national Fraud Fighting agenda to include consumer protection.

Some of you may know, but we were in the works of planning a Jersey Shore Annual Membership Summit. Unfortunately, due to adverse circumstances in the chosen location, we regret to inform you all that we will be postponing until further notice.

We will still be holding a Quarterly Conference Call, releasing newsletters, and attending multiple conferences this summer including Win The Storm and The Experience.

To stay informed, please make sure you are a part of the Members-Only Facebook page.